win Terms and Conditions
Please read this document in full before registering on the win platform. All conditions relating to account use, bonuses, payments, and conduct are clearly described here.
Important Notice: By creating an account or using the win platform, you are considered to have agreed to these terms and conditions. These terms apply to individuals aged 21 or above residing in Bangladesh. Minors are strictly prohibited from accessing this platform.
1. General Provisions
1.1 Applicability
These terms and conditions ("Terms") apply to all services on the win platform ("Platform"). By using the Platform, you confirm that you are at least 21 years of age and that you are accepting these terms voluntarily and with full awareness.
1.2 Definitions
The meanings of some key terms used in this document are given below:
- "Platform" means the win website, mobile application, and all related services.
- "User" or "you" means any registered member who has created an account on the Platform.
- "Account Balance" means the total amount of money held in the user's wallet.
- "Bonus Funds" means money granted as a promotional benefit that cannot be withdrawn before the specified wagering conditions are met.
- "Net Loss" means the amount remaining after subtracting total winnings from total losses over a given period.
1.3 Language and Law
This document is written in Bengali and is intended for users in Bangladesh. In the event of any dispute, the Bengali version shall be considered final.
2. Account Registration
2.1 Eligibility Requirements
To create an account on win, a user must meet the following conditions:
- Must be at least 21 years of age (21+ for adults only).
- Must be a resident of Bangladesh.
- All information provided during registration must be completely true and accurate.
- The same person may operate only one account.
2.2 Registration Process
Information provided at the time of registration — username, password, email, and mobile number — must be completely accurate. Providing incorrect information may cause problems during account verification and may delay fund withdrawals.
2.3 Account Security
The user is solely responsible for keeping their account login details secure. Avoid sharing your password with anyone, logging in from shared or family computers, and clicking on phishing links. If you suspect unauthorised access, notify the support team immediately.
2.4 Duplicate Accounts
Creating more than one account by the same person is strictly prohibited. In such cases, all accounts may be closed and any bonuses on the additional accounts will be forfeited.
3. Identity Verification (KYC)
3.1 Verification Requirements
The win platform verifies user identity to maintain a safe and transparent environment. Submitting KYC documents may be mandatory before making a withdrawal request or for transactions above a certain amount.
3.2 Required Documents
One of the following government-issued documents may need to be submitted for identity verification:
- National Identity Card (NID)
- Passport
- Driving Licence
- Birth Registration Certificate (as an additional document)
3.3 Consequences of Non-Verification
If the KYC process is not completed, withdrawal requests may not be processed. Submitting false or forged documents during verification will result in permanent account closure. win handles personal information carefully — please read our Privacy Policy for details.
4. Deposits and Withdrawals
4.1 Supported Payment Methods
The following payment methods are currently accepted on the win platform:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer (BRAC Bank, Dutch-Bangla Bank, Islami Bank, etc.)
4.2 Minimum Limits
The minimum deposit amount is ৳100 (for each method). The minimum withdrawal amount is ৳800. Withdrawals are generally completed within 15 minutes to 2 hours.
4.3 Withdrawal Conditions
Withdrawal requests can only be made to the account from which the deposit was made. Requests to send funds to a third-party account will be rejected. To withdraw bonus funds, the specified wagering conditions must be met (see Section 5).
4.4 Transaction Cancellation
It may not be possible to cancel a withdrawal request that is already being processed. If a transaction fails due to a technical error, contact the support team.
5. Bonuses and Promotions
5.1 Welcome Bonus
A 100% bonus is available on the first deposit at win, up to ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount.
Example: Depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000. To withdraw the bonus funds, ৳1,000 × 15 = ৳15,000 must be wagered.
5.2 Weekly and Other Bonuses
win has several additional promotional offers:
- Weekly win Festival Bonus: 50% bonus on deposit, up to ৳10,000, wagering 20x, minimum deposit ৳100. Can be claimed once per week on any deposit.
- win Slot Joy Reward: 75% bonus on deposit, up to ৳8,000, wagering 25x, minimum deposit ৳100. Once per day on slot games.
- Cricket Craze Deposit Offer: 30% bonus on deposit, up to ৳5,000, wagering 15x, minimum deposit ৳100. Once per week on cricket or sports.
- Birthday win Gift: Up to ৳2,000, wagering 10x. Verified members can claim once during their birthday month.
- Refer a Friend, Get win Rewards: Up to ৳3,000, wagering 12x. Reward is given when the referred friend makes their first deposit.
5.3 General Bonus Terms
- A bonus offer applies to one account only once (unless specifically stated otherwise).
- Bonus funds may only be used to play designated games on the platform.
- If you attempt to withdraw bonus funds before meeting the wagering conditions, the bonus will be cancelled.
- No bonus may be considered as cash, a free entitlement, or a guaranteed profit.
- win reserves the right to modify or cancel any bonus offer at any time.
5.4 VIP Cashback
win's VIP programme has five tiers, each offering a weekly cashback benefit. Cashback is calculated as a set percentage of the total net loss for the week:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.4% weekly cashback
- Gold: up to 0.6% weekly cashback
- Platinum: up to 0.8% weekly cashback
- Diamond: up to 1.0% weekly cashback
Example: A Gold tier member with a net loss of ৳20,000 in one week will receive up to ৳20,000 × 0.6% = ৳120 cashback.
6. Game and Betting Rules
6.1 Game Operation
All games available on the win platform are developed and operated by third-party game developers. Each game has its own rules, payout structure, and RTP (Return to Player) rate. Users are advised to read the rules of the relevant game on their own before starting to play.
6.2 Technical Errors
If a game is interrupted mid-play due to a server outage, network disconnection, or software error, win's decision shall be considered final. win reserves the right to cancel any incorrect payments or bonuses displayed as a result of an error.
6.3 Betting Limits
win sets minimum and maximum bet limits for each game and event, which may change from time to time. Payout limits may apply for large bet amounts.
6.4 Sports Betting
For sports betting, bets will be settled in accordance with win's internal policy in the event of event cancellation, result changes, or any other unforeseen circumstances. Odds in live betting may change based on real-time data, and win has the right to accept or reject any bet.
7. Prohibited Conduct
7.1 Strictly Prohibited Activities
The following conduct is strictly prohibited on the win platform:
- Creating and operating multiple accounts by the same person.
- Misusing the bonus system or attempting to collect bonuses through fraudulent means.
- Using automated software, bots, or scripts to play games or place bets.
- Attempting to access another user's account.
- Using the platform for money laundering or illegal financial activities.
- Exploiting system vulnerabilities or bugs to gain an unfair advantage.
- Threatening, harassing, or behaving disrespectfully towards other users.
- Creating an account using a false identity or forged documents.
7.2 Abuse Detection
win uses advanced technology to monitor suspicious transactions and gaming patterns. If evidence of abuse is found, win reserves the right to suspend or close the relevant account without prior notice.
8. Account Suspension and Closure
8.1 win's Rights
win may temporarily suspend or permanently close an account in any of the following situations:
- Violation of any clause of these Terms and Conditions.
- Providing false or incomplete registration information.
- Failure to complete KYC verification.
- Suspicious or unusual transaction activity.
- Account inactive for an extended period.
8.2 User Rights
Users may close their account at any time. The opportunity to withdraw any remaining balance will be provided before closure, provided no restrictions apply. As part of responsible gaming, requests for self-exclusion or a cooling-off period can be made — read our Responsible Gaming Guide for details.
9. Personal Data Protection
9.1 Data Collection and Use
win collects users' personal information during registration, transactions, and the KYC process. This information is used primarily to manage accounts, verify transactions, and maintain platform security.
9.2 SSL Protection
win uses SSL encryption technology to keep all data transmissions secure. Details on our policy for sharing information with third parties and the use of cookies can be found in our Privacy Policy.
10. Limitation of Liability
10.1 win's Liability
win is committed to providing the highest quality service on the platform. However, win accepts no liability in the following cases:
- Technical issues beyond the user's control (internet outages, device failures).
- Software errors by third-party game developers.
- Losses resulting from the user's disclosure of account credentials.
- Unforeseen events (force majeure) such as natural disasters or government orders.
10.2 Gambling Risk
Online gaming and betting carry financial risk. Both losses and wins are possible and no outcome is guaranteed. Users are advised to play within their means and to treat gambling as a source of entertainment.
11. Changes to Terms
11.1 Right to Make Changes
win reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, a notice will be posted on the platform and/or sent to the registered email address.
11.2 User Responsibility
Continued use of the platform after any changes will be taken to mean that the user has accepted the new terms. Users are advised to visit this page regularly. The date of the most recent update will be noted at the top of the page.
12. Contact and Support
12.1 Support Channels
For any questions or complaints regarding these Terms and Conditions, contact win's 24/7 support team:
- Live Chat: Directly through live chat on the platform (available in both Bangla and English).
- Email: [email protected]
12.2 Answers to Common Questions
For quick answers to common questions, visit our FAQ section — where you will find detailed information on payments, bonuses, account management, and gaming.
12.3 Complaints Process
If you have a dispute or complaint, first inform the support team via email or live chat. win will review the issue and work to resolve it as quickly as possible. To learn more about win, you can read our About Us page.
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Read the Terms and Conditions, make sure you understand them, and play responsibly. For users aged 21 and above.
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